Frequently Asked Questions
Pricing and booking
How much does it cost to send a parcel to Sri Lanka?
Rates start at £5.00 per kilogram. The booking form gives you the exact price for your parcel before you pay.
How do I book?
Use the online booking form. Pay online and book next-day collection, or choose to drop off at a branch.
Can I cancel?
Consumers have a statutory right to cancel within 14 days, though that right ends once the service has been completed. Full detail is in our terms and conditions.
Collection and delivery
Do you collect from my address?
Yes — flat-rate collection anywhere in the UK. Book today and we can usually collect the next working day.
How long does delivery take?
TODO: confirm typical transit times by region
Where do you deliver in Sri Lanka?
Anywhere on the island. Domestic delivery runs on our own network rather than a third party.
Can I drop off instead?
Yes. See the branch drop-off page. Packaging is available at the branch, and repackaging is free if your box needs it.
What you can send
What can I not send?
Perishables, batteries, liquids, aerosols, cosmetics, medication, cash and identity documents are among the prohibited items. Read the full prohibited items list before booking.
Can I send electronics?
Cameras, computers, monitors and similar items are carried, but they are protected for loss only — not for damage. Pack them properly and in a hard case where possible.
Tracking, customs and claims
How do I track my parcel?
You get a tracking number at collection. See the tracking page.
Who handles customs?
We do. Clearance in Sri Lanka is handled by our own team, so you do not deal with the paperwork. Any local duties at the destination remain the recipient’s responsibility.
Is my parcel insured?
Parcel Protection is optional and added at checkout, covering either loss only or loss and damage. Without it, our liability is limited to the cost of the service. Some item categories are carried without protection regardless.
What if my parcel is lost or damaged?
Tell us within 14 days for damage or partial loss, and within 28 days for a whole missing consignment. Claims are submitted through your account. The full procedure is in the terms.
Still stuck?
Call +44 208 090 1425 or use the contact form.