Privacy Policy

Last updated: 3 October 2026

This Privacy Policy explains how GTV ENTERPRISES UK LTD collects, uses, shares and protects personal information when you use our website, book a shipment, send or receive a parcel, or contact us. We are committed to handling your information lawfully, fairly and transparently in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

1. Who we are

GTV ENTERPRISES UK LTD is a trading name of GTV ENTERPRISES LTD, a company registered in England and Wales (company no. 13098505). Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Our operating office is at 82 Whippendell Road, Watford, WD18 7LR.

For the purposes of data protection law, GTV ENTERPRISES LTD is the data controller of the personal information described in this policy. In this policy, "we", "us" and "our" refer to GTV ENTERPRISES UK LTD.

If you have any questions about this policy or how we handle your information, contact us:

• Email: hello@gtvuk.com
• Phone: +44 208 090 1425
• Post: GTV ENTERPRISES UK LTD, 82 Whippendell Road, Watford, WD18 7LR, United Kingdom

2. The information we collect

Information you give us

• Sender details: your name, address, phone number and email address.
• Recipient details: the name, delivery address and phone number of the person in Sri Lanka (or elsewhere) receiving your parcel. If you give us someone else's details, please make sure they know you are sharing them with us for delivery.
• Shipment details: a description of the contents, their value, weight and dimensions, and any information needed for customs declarations.
• Identity documents: where customs or security rules require it, a copy of an identity document for the sender or recipient.
• Account details: if you create an account on our booking portal, your login details and booking history.
• Payment information: details of your payments. Card payments are handled by our payment providers; we do not store your full card number.
• Communications: messages you send us by email, phone, WhatsApp, live chat or our online forms, and any claim or complaint details, including photos.
• Marketing preferences: whether you have agreed to receive offers and news from us.

Information we collect automatically

• Tracking and service data: the status, location history and delivery confirmation of your shipment.
• Website data: your IP address, browser and device type, pages viewed and how you reached our site, collected through cookies and similar technologies (see section 9).

3. How we use your information and our lawful basis

We only use your personal information where the law allows us to. We rely on the following lawful bases:

• To perform our contract with you: to quote, book, collect, carry and deliver your parcel; to arrange customs clearance; to provide tracking; to take payment; to handle claims and refunds; and to manage your account.
• To comply with legal obligations: to complete customs and export declarations, keep tax and accounting records, carry out security screening of air cargo, prevent money laundering and fraud, and respond to lawful requests from authorities.
• For our legitimate interests: to contact recipients about deliveries, prevent fraud and misuse of our services, keep our website and systems secure, improve our services, deal with complaints and legal claims, and send service-related messages. We balance these interests against your rights and do not use your data in ways you would not reasonably expect.
• With your consent: to send marketing emails or messages, and to use non-essential cookies. You can withdraw your consent at any time without affecting the service we provide.

4. Who we share your information with

We do not sell your personal information. We only share it where it is needed to deliver our services, where the law requires it, or with your consent. Recipients include:

• Delivery and logistics partners: airlines, freight forwarders, ground handlers and our delivery agents in Sri Lanka who carry and deliver your parcel.
• Customs and government authorities: HM Revenue & Customs, Sri Lanka Customs and other authorities that require shipment and identity information for clearance, security and tax purposes.
• Our service providers (data processors), who act on our instructions:
• Odoo S.A., which provides our booking, customer account, rate calculator and tracking systems.
• Cloudways and its hosting infrastructure providers, which host our website.
• Jotform, which provides some of our online forms.
• Omnisend, which we use to send emails and newsletters to people who have opted in.
• CookieYes, which manages cookie consent on our website.
• Google, which provides the map on our contact page.
• WhatsApp (Meta), when you choose to contact us through WhatsApp.
• Payment service providers that process your payments securely.
• Professional advisers: our accountants, insurers, lawyers and auditors, where necessary.
• Law enforcement and regulators: where we are legally required to, or need to protect our rights, our customers or others.
• Business transfers: a buyer or successor if our business, or part of it, is sold or restructured, subject to equivalent protections.

5. International transfers

Because we deliver parcels to Sri Lanka, we must share the details needed for delivery and customs clearance with our partners and the authorities there. Sri Lanka is not covered by a UK adequacy decision. We make these transfers because they are necessary to perform the contract you have asked us to carry out, and we share only the information needed for that purpose.

Some of our service providers may also process data outside the UK. Where they do, we make sure appropriate safeguards are in place, such as a UK adequacy decision, the UK International Data Transfer Agreement, or the EU Standard Contractual Clauses with the UK Addendum. You can contact us for more information about these safeguards.

6. How long we keep your information

We keep personal information only for as long as we need it for the purposes described in this policy:

• Booking, shipment, customs and payment records: 6 years after the end of the financial year in which the shipment took place, to meet tax, customs and accounting requirements.
• Claims and complaints: until the matter is resolved, then for 6 years in case of legal claims.
• Customer accounts: while your account is active. If your account is inactive for 3 years, we will close it and keep only the records we must keep by law.
• General enquiries: up to 2 years after our last contact with you.
• Marketing: until you unsubscribe or withdraw your consent. We keep a record of your opt-out so we do not contact you again.
• Cookies: for the periods shown in our cookie banner and settings.

When we no longer need your information, we securely delete or anonymise it.

7. How we protect your information

We use appropriate technical and organisational measures to protect your personal information, including encrypted connections (HTTPS), access controls limiting who can see your data, secure hosting and staff confidentiality obligations. While no system is completely secure, we work to protect your information and will notify you and the Information Commissioner's Office where the law requires us to in the event of a data breach.

8. Your rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you.
• Rectification: ask us to correct information that is inaccurate or incomplete.
• Erasure: ask us to delete your information where there is no good reason for us to keep it.
• Restriction: ask us to limit how we use your information in certain circumstances.
• Object to our use of your information based on legitimate interests, and to direct marketing at any time.
• Data portability: receive information you have given us in a structured, commonly used format, or ask us to transfer it to another organisation.
• Withdraw consent at any time where we rely on consent.

To exercise any of these rights, email hello@gtvuk.com. We may need to confirm your identity before acting on your request. We will respond within one month, and there is usually no charge. Some rights are limited where we must keep information to meet legal obligations, for example customs and tax records.

9. Cookies

Cookies are small files stored on your device when you visit a website. We use:

• Strictly necessary cookies: needed for the website to work, such as remembering your cookie choices and keeping the site secure. These do not require consent.
• Analytics and functional cookies: help us understand how visitors use our site and improve it. We only set these if you agree.
• Marketing cookies: help us measure our marketing and show relevant content. We only set these if you agree.

When you first visit our website, our cookie banner lets you accept, reject or customise non-essential cookies. You can change your choice at any time using the cookie settings link on our site, or through your browser settings. Embedded content, such as Google Maps or our booking and tracking tools, may set its own cookies; these providers' privacy policies apply to that content.

10. Marketing

We will only send you marketing emails or messages if you have agreed to receive them, or if you are an existing customer and we are telling you about similar services (in which case you can opt out at any time). Every marketing email includes an unsubscribe link, or you can email hello@gtvuk.com to opt out. Opting out of marketing will not stop service messages about your bookings and deliveries.

11. Children

Our services are intended for adults. We do not knowingly collect personal information from children under 18 for booking purposes. If you believe a child has given us personal information, please contact us and we will delete it.

12. Links and third-party websites

Our website contains links to, and embedded content from, other websites, including our booking and tracking portal, social media pages and Google Maps. Those websites have their own privacy policies, and we are not responsible for how they handle your information.

13. Complaints

If you have a concern about how we handle your personal information, please contact us first at hello@gtvuk.com and we will do our best to resolve it. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator:

• Website: ico.org.uk
• Helpline: 0303 123 1113

14. Changes to this policy

We may update this Privacy Policy from time to time, for example to reflect changes in the law or our services. The latest version will always be on this page, with the date it was last updated shown at the top. If we make significant changes, we will let you know where appropriate.